The worst experience ever.#SnapTravel don't let them fool you. I booked a reservation for three adults for the Hard Rock Punta Cana for four nights. I was sent a voucher stating the reservation was for three adults. After making the reservation and being charged immediately to my credit card I was told by the hotel that my reservation was only for two adults. I contacted Snap travel four days prior to my trip and they advised me to rest assure that they would fix it prior to my arrival to the hotel and not to worry as my check in at the hotel would be seamless as there ammendment team would contact the hotel. All conversations with them are done thru text messages. They appologize for the inconvenience and nothing gets resolved. I spent the entire day at the lobby of the hotel trying to checkin and they never replied back to the hotel. In order for me to check in I was charged an additional $800 for the third adult. Extremely dissapointed as if I would have booked directly with the hotel it would have been cheaper. If your reading this review don't make the same mistake I made in order to save a few dollars. It is now two days left of my stay and Snap Travel has done absolutely nothing to resolve the issue. I have screen shots of the entire conversation with Snap Travel. Promises that were made and nothing done by them to resolve the issue. Thank you Snap Travel for ruining my vacation. I will be taking this as far as I can.