After booking a "1-bed classic room - with hotel's choice of king/queen/double bed" the reservation turned out to be for a "quad room dorm" - not ideal during pandemic. This was not mentioned anywhere during the booking process and I presented Snaptravel with screenshots to prove it. Snaptravel refused to do anything about it - neither refund, nor make sure the reserved room is what I get. An email they asked me to send did not get replied. A promise for "an escalation team" to call me back was not honored. The non-refundable reservation Snaptravel created went through booking.com. Ultimately I called booking.com, they gladly contacted the hotel, explained the situation and refunded me.