AVOID AT ALL COSTS! I was a bit apprehensive about booking with Snaptravel, and I was right to be wary... a few days after making a hotel booking I was advised the hotel was closed and they could accommodate me in a nearby hotel. They said I would be compensated for the inconvenience. I accepted only to find out this ‘nearby’ hotel turned out to be over 35 minutes away. I needed the hotel for its close proximity to work so this new location was now less than ideal! The attitude I had from several ‘customer service’ advisors, were they couldn’t care less, and all replied with the same automated response. When I pointed out the original advisor promised me compensation they denied it and said they do not offer any compensation. When I asked them what their complaint process was, they supplied me with an email address, to which I received the same automated couldn’t care less response. What kind of organisation are these people running?! Because of their mistake I am in this mess! Avoid at all costs!!!