Initially the room was booked for two weeks but as the room was not in a good shape ,not as described by Snaptravel site during booking process the issue raised. Mr Kiwon,Hotel General Manger (owner) agreed to process the full refund for the remaining days and apologize for inconvenience as Snaptravel did false room description and service. After sending the paperwork to snaptravel amendments team no refund have been issued. Snaptravel team informed its the decision of third party travel partners they worked with. I have paid to Snaptravel so nowhere its mention during the booking process they use third party travel partners .The website only state Snaptravel is a third Party Travel partner. Although money have been withdrawn from Hotel account why no refund took place? Wrong and misleading information puts the client in tough situation. Snaptravel was unable to provide the service i paid for. Snaptravel refused to process the refund even though Hotel Gm approved and money was withdrawn from Hotel account. False sales practice with misleading information and service by snap travel. Booking Id . B_2477451 I would recommend everyone facing the situation can reach me at 7782332252.Lets file a legal paperwork and share our story with local news .This situation can happen with anyone lets be together and put the end to false representation by company site.