Booked a hotel in NYC , booking went quick .. no surprises , AS SOON AS i made a booking they send you a voucher at the bottom of the voucher there is a note that the hotel will charge additional $41 A NIGHT !! there was Nothing to the bare eyes indicating that while booking , when i went back to the page i found that you have to click on a small "notes" link and another link just to state that there will be additional fee , you cant even search the main booking page for additional fees or $ ONLY after the booking , Obviously it is intentional to show a lower rate than what you will actually pay, there is NO customer service (other than FB Msgs ) when chatted with them they declined even discussing the matter sighting its a "non refundable " Booking , NO WONDER they score so low with the BBB .. you are forewarned !