I would double check any bookings with this company and read the complaints against them on BBB. I booked a 3 night stay in Jasper, With the booking to be totally refundable if done by a certain date. Which is fine, I cancelled the reservation 2 days before Using the cancel button provided with the reservation A message popped up Your reservation was cancelled Good I thought that is done ✅ I checked my emails and never got a confirmation message that it was cancelled which was odd. I contacted a representative He stated that my reservation was non refundable Even though the reservation clearly stated refundable. He basically said sorry but it’s not I argued the transaction via my credit card and will see what happens