One star because there is no option of none!!! Used to be 5* as I used them previously with no problems and even highly recommended them to friends and family. I would even always check with them first before going anywhere else! I booked a holiday since last year where I received booking confirmation 'as its their 100% guarantee' and the hotel hasn't acknowledged it. Given it was plenty of time away I have been patient with them and liase with them everyone 3 months or so and was assured by several agents that the booking is active and it will be displayed closer towards towards time....the same scripted was used over and over again. I was given empty promises with two booking confirmations. To find out they cancelled one my booking with no warning, no reason and no refund and haven't bothered to contact me regarding it. Yet my other one is active and the hotel still hasn't seen in on their side. Still somehow they are reassuring me that someone will reach out. I'm traveling in less than 3 week and I don't want to travel across the world and be stranded with ​my family. Don't bother booking with them. They take no accountability with their booking and keep saying they need to confirm things with travel partners 'for over a year'.