I booked a resort Sheraton Vistana at Orlando for 24th May to 26th May 2021 via Snaptravel.com. When I reached here, I was told by the hotel that they received an email for cancellation from booking.com. So i tried calling snaptravel through whom I booked. They put me on hold for atleast one hour and told me that there is some error on hotel’s end, we have it confirmed. After 5-6 calls and waiting for 2 hours, they told me that the booking has been cancelled by their partner company and according to policy it is non refundable and they cannot do anything about it. They apologized and hung up. I suffered a lot because I couldnt get a good hotel at the moment. This is unacceptable. They said we cannot return your money back since that isn’t allowed by the company policy. SNAPTRAVEL IS A FRAUD. NEVER BOOK THEOUGH IT. They may give you lower prices a few times but they will compensate for it from you.