I booked a hotel in Manhattan for 2 nights and called the hotel the day before to ask for an early check in.. Well the hotel is not even open!! Had I not called, I would’ve shown up to a closed down hotel! So I called the company and they said “oh we will fix this for you and give you another hotel, we will call you back to book”…… Nope! They never called back and when I persistently called hour after hour, they sent me a text saying “we refunded you money” good luck…. I didn’t want a refund! I wanted a new hotel.. 12 hours before check in! Seriously? You really screwed me and offered, get this… a 20% credit towards another booking on their BS site.. except.. the prices of hotels the night before is like twice the cost as it was when I first booked during the troubling covid times…