Terrible experience with Snaptravel! They canceled my hotel booking due to COVID. However there were no restrictions in place for them to need to do so. I contacted the hotel directly and was told that yes they could see my booking had been cancel but was not by them. Snap travel then made it impossible to contact their so called “amendment team” which apparently had been notified of my issue and were going to contact me. I’m still waiting! They’ve taken my money and not provided the service. Don’t be fooled by the extra couple of dollars you may save booking with them. It’s a scam!