We needed to make a change to our initial reservation. We called three times. Each time they said they would escalate our request and get back to is within a specific tme frame and each time they failed to do so for what was a very simple request. In the end, they never switched the dates or gave any sort of refund because of language in the fine print that they could have told us immediately on the first call, but failed to do so, wasting a bunch of our precious vacation time as we tried to get a clear response from them. Their customer service is a joke. DO NOT USE THIS COMPANY'S "SERVICE." If anything goes wrong they will give you the run around while taking your money.