This company's incompetence is the lowest I've ever seen in booking and confirming hotel reservations. They take your money without providing a reservation number and the hotels have no record of booked rooms from this agency. There is no upper level management that can quickly resolve the issue of refunds and they continuously give the proverbial 'round around' instead of attempting to meet some level of customer satisfaction. If I do not recieve a full refund soon, I will contact a lawyer. And after all of the bad reviews I've seen, I'm thinking it could very well be a class action lawsuit.