I booked a trip through snaptravel over a month before my trip. 2 days prior to my departure, I received an email from snaptravel saying I can't stay at the hotel I booked because it was closed due to covid. The first issue is them waiting so long to notify me of this issue. Only giving me two days doesn't seem fair. The second issue is, that they lied. I went to the hotels website and booked a room through them after receiving the message from Snapchat travel. Clearly they weren't closed. I would use a more reputable site, such as Expedia or TripAdvisor. Snaptravel is a scam in my view. Use a different service.