Using this company was THE WORST hotel booking experience I have ever had. The hotel I tried to stay at had a power outage, but because all transactions go through snap travel, they couldn’t do anything about it. Snap travel kept calling me at 3/4am in the morning when I requested calls back to dispute the charge. When I would try to call back, the number was out of service. The last message I receeived from them was denying my claim because they lied and said they spoke with a hotel rep who denied the power outage. I had to dispute the charge ultimately through my bank. When I finally found their correct customer service number, and asked to speak with a supervisor to complain about the experience, the representative said the supervisor has too many calls to handle me refused to transfer me. I would give this place zero stars if I could, not even a one.