Horrible Experience - never use them again to ruin my holidays I think you need to know this. I am one of your Loyal customers for over 2 years. Although I had some minor problem with your booking before, I did not complain and stayed Loyal to your company. Every week I book a 2-3 nights hotel in Ontario Canada. However last week I rented a 1 day (see below confirmation number B_392**** and prepaid the booking as usual. In Toronto and in the vicinity most of the hotels were booked as this is summertime and the weather was good. We went to the hotel about 7:30 pm after a long journey and were hoping to enjoy the stay and go out for dinner in nearby restaurants. We went to the hotel booking agent she mentioned that she did not see my booking coming thru - usually for other 3rd parties booking services, it's there in their system. She also mentioned that they don’t allow booking for 1 night as their booking is 2 nights minimum. She also mentioned that they had 4 incidents like mine in their hotel so far with your company Snaptravel – where the customer paid for their service with booking confirmation however no booking was made where the customer left with a hellish experience with nowhere to stay. We had the same fate. I called the help number at your company; they try to resolve the issue stage by stage and it took 1 hr 45 min approx. with no resolution. I kind of felt that their hands are tied to the instruction they follow at call center - you gave me false hope to resolve and waste my time and later you would advise nothing can be done – sorry, exactly same happened in next couple of hours….I wanted to have our dinner at least, while you resolve as they are going to be closed? However, your call centre instructed me to stay in the hotel lobby. Ultimately, they said they can't help me however they could initiate a process of cancellation – I can get my money back in 5 days. – I didn’t need the money back but a hotel room to stay for the night as per my contract with confirmed booking number B_392****. A possible resolution to me was: 1) Your company pay for 2 days as the hotel was asking so that we could stay (as there were no hotels nearby with rooms) 2) Find me a hotel with a similar reservation nearby None of this happened we are left out in dark and on the street with no hotel, shower, bed, food …just like “ we were looking Home Away from home, we paid money upfront, we got booking confirmation – we got scammed “ Homeless away from home with street footpath address. Horrible Beloved past loyal customer of Snaptravel