A total bait and switch! Do not trust this company. I paid for a Doubletree hotel as advertised by Snaptravel and the hotel was no longer a Doubletree when I checked in very late and was left with no alternatives. The hotel changed into a no name hotel unbeknownst to me. This was not advertised by snaptravel when I booked the property the same day. The bed was by far the most uncomfortable I have ever slept in and clearly the standards of the hotel were not the same as a Doubletree. I was also unable to use my points on this trip as anticipated. Snaptravel refused to work with me and acknowledge this discrepancy or take any responsibility for it. Their online chat was full of canned phrasing and Danilo and Shelley, with whom I chatted for over 30 minutes, did not resolve the issue whatsoever. Now I am about to take it the issue up with my credit card. I will never book with Snaptravel again.