It's a scam. Don't use this service. It seems like a good idea because it's a little bit cheaper but it's not worth it. If you have to cancel, you'll likely never get your money back, even if the hotel agrees to a free cancellation and a full refund. Here's how cancellation works: you pay Snaptravel, Snaptravel pays the hotel, you cancel and the hotel reimburses Snaptravel, you ask Snaptravel to reimburse you, they say: "Sorry, we aren't able to do that. Is there anything else we can help you with?" So they keep your money while providing zero goods or services. That's theft. Also, they are going out of business, so they have even less incentive to give any semblance of customer service.