DO NOT BUY FROM SNAPTRAVEL. ABSOLUTELY AVOID! They scam and con people and are the absolute worst to deal with. My sister and I paid more money on Snaptravel to stay on the apartment side of a hotel in Dubai (there were two options available on their website - the hotel and the apartment) we chose the apartment and paid more money for two apartments. Our confirmation email and final booking all stated the hotel apartments. We arrive to our hotel apartment that we booked and they say you've been booked in to the other side hotel not this apartment. We had to stay a night in the wrong booking because everything was shut when we arrived. We spent the WHOLE NEXT DAY literally wasting our international minutes calling Snaptravel and they ARE A NIGHTMARE. I was hung up on twice. When they do respond it's all scripted and robotic (as are their WhatsApp messages). Many times they said they would have a solution and call us back in 15-30 mins and they never did. We spent the whole day not enjoying our holiday, completely stressed out, calling them constantly just to hear the same response "this has been escalated and we're waiting for an update". They even lied to us several times saying we spoke to your hotel and they're closed when we were with them and they were open and the hotel said multiple times that they never heard anything from them. They scammed us of our money, claiming the apartment we want is under the same hotel but decides to charge us more money, write apartment on all our confirmations, but places us in the cheaper option. UNBELIEVABLY MISLEADING AND FALSE ADVERTISING. The last 24 hours has been a NIGHTMARE. I'm at my breaking point. A whole day wasted and no support from them. We still haven't heard an update and they took our money. They even sent us a text saying we're cancelling your booking basically leaving us homeless in Dubai. My biggest regret is booking with them. I WONT STOP UNTIL THIS IS RESOLVED. WE DESERVE A REFUND AND THE APARTMENT WE PAID FOR.