My Booking B_4106302 was paid in full and fully refundable and i had to cancel 7/09/21 as my husband requires surgery and will be unable to travel. The refund has not been forthcoming. I have used the chat stream about 6 times and keep being told it is being escalated, I have also phoned 3 times to be told it was being done immediately (which was 10 days ago). Being escalated does not provide a response as to when i can expect the refund or why it has been such a problem to receive it. I am very disappointed and very concerned about the business management of Snap Travel and would not recommend based on my experience. As of today i still do not have my refund.