Dealing with Snap travel is a nightmare. They are telling me they have refunded me and yet they will not provide me with a transaction ID or evidence of the refund. They have said the case is closed and thats the end of it. I cannot believe as buisness like this can debit your card instantly on a fully refundable booking and then refuse to refund. They did attempt to refund via Paypal and within 9 minutes of me attempting to accept the refund i received an email from Paypal saying that Snap Travel had cancelled the refund transaction. In addition to this they acknowledge the transaction was cancelled and then proceeded to say they had refunded back to the card that i made the purchase on which is not at all possible because immediatly after i made the booking with Snaptravel my card was reported lost/stolen and i no longer have that card. They are still not providing me with evidence of the refund they are saying was made. STAY away from them!