Upon arrival at the hotel on September 3, 2021; things had drastically changed. I also didn’t know a tornado was going to hit New Orleans and the hotel had taken in the refugees from that episode. Upon entering my assigned room, it was wreaking of smoke, when I looked at the bed, there was a butt print on one bed (I always get a double bed room). When I turned the covers back on both beds, it did not look like the sheets had been changed! I went back to the front desk to state I could not stay in that room. Shi, the girl at the front desk came with me with keys in hand to take me to another room; she mentioned that they had new housekeeping but didn’t understand why bags of garbage was left at the elevator and it was 10:45 pm when I arrived. Upon entry into the 2nd room, we looked at the beds which seemed to be alright. When Shi turned to leave, I switched on a light and roaches began running! I said, I AM NOT staying in this room! She equally was devasted by what she saw and went back downstairs to locate me another room; once again mentioning she didn’t know why trash bags were left at the elevator doors. Upon entering into the 3rd room, once again wreaking of smoke. I am due a refund and have not received it to date.