I had a very bad expereince with Snaptravel. I made hotel booking though them and paid in full, but hotel mentioned about not receiving anything from Snaptravel and they charged me for the room again. I have raised this issue to Snaptravel more than 15 days ago but no resolution yet. Forget about the resolution, no one has even looked into my case yet even after reminibg them multiple times. On every follow-up I keep getting same scripted response saying someone from urgent care will look into it and reach out to you, but no one does. Horrible customer service, will never book with this company again.