My band was approached to perform in Brooklyn, New York the weekend of Nov 5-6, 2021. This performance would necessitate overnight stays (since I live far away in Maryland). The online SnapTravel deal offered for the Hotel Indigo Williamsburg - Brooklyn (cutting the typical Brooklyn hotel weekend rate in half) made it financially feasible to conduct this performance. So, based upon the SnapTravel online deal, I made the decision to accept the Brooklyn performance invitation and immediately booked my hotel lodgings through SnapTravel (for 2 weekend nights). Had SnapTravel not provided this online deal, I would not have accepted this performance opportunity. I was further encouraged when SnapTravel sent a confirmation text on Nov 4, 2021 at 3:47 pm ET that the Hotel Indigo Williamsburg - Brooklyn was ready for my stay starting Nov 5, 2021. Thus it was a complete shock to learn upon arriving at the Hotel Indigo Williamsburg - Brooklyn premises (after driving 5 h) that the hotel was shut down for cleaning and had been for a few weeks (according to a parking attendant on the premises). That put me suddenly in a situation where I had to make some quick decisions. My car was loaded with band gear and our band’s activities were to begin in a few hours, and I had no place to safely store my things and no place to stay. I note that SnapTravel did NOT offer to help me find alternate accommodations even though this situation was wholly their responsibility. It is additionally shocking that SnapTravel was completely unaware that this hotel had been closed for cleaning for several weeks. I had to quickly find last minute accommodations while on the road in Brooklyn. Because these were last minute, day of, reservations on a popular event weekend (New York City Marathon taking place on Nov 7, 2021), the weekend rates were high, on average $1000 for 2 nights. With no other choice, I made short notice reservations at a hotel near by in Brooklyn at full rate. Because of SnapTravel’s total failure to a) not be aware that the hotel had been closed for several weeks, b) not provide any advanced notification of a problem (in fact, it was my bandmates and I that made SnapTravel aware of the situation), and c) not volunteer to help me find an alternate lodging solution at the last minute, I financially lost the difference between the anticipated 2 night deal offered by SnapTravel ($484) and the actual 2 night equivalent cost in dollars ($1000). I am a believer in the power of online booking services like SnapTravel and the advantages they can offer consumers. I would like to be able to promote to my friends and online followers that SnapTravel is a company that values customer service and the right thing by making an equitable remedy to compensate for their mistake. Hey, everyone makes mistakes from time to time, but it is how we respond that truly matters. However, in the follow up, SnapTravel was only able to refund me their non-existent deal and provide me w/ 20% credit (about $96) towards another SnapTravel trip. I found that their Chat-only communication style was quite constraining in being able to easily discuss this issue with them and ultimately it was not helpful in providing an adequate remedy. I will not recommend SnapTravel to anyone who requires dependable, trustworthy travel arrangements.