This company literally stole our money. We booked a stay at the Waldorf Hilton through them (booking ref B_ 3790010) A pipe burst in our room at 2am & the Hilton consequently refunded our money to SnapTravel & asked them to refund the money to us. After chasing for 3/4 months, still nothing & SnapTravel claim that they can't refund it as it's been more than 30 days. The hilton refunded our money to them within 3 weeks and chased them continually to send the refund back to us! They just ignored it and now state that because it's been more than 30 days they will not send it back 'even though I have documentation from the Hilton' proving that they refunded the money & sent emails chasing them. This is theft, they have our money, ignored requests to return it & now state that because it's been 30 days, they will not return it. How can they get away with this!? I've never been more appalled at a company.