DO NOT PURCHASE EVER WITH THEM. Its a Scam Travel service rather than snap travel. Their website is NOT TRUSTWORTHY. It uses bait and trap method to fraud its customers. I booked a hotel for my family through snap travel and had worst experience. 1. Snaptravel website showed me a search result with a hotel that doesn’t take kids despite me searching in the filter for specifically 2 adults and 1 kid 2. While booking that hotel no where during the booking process it mentioned no kids allowed. After booking the hotel when I verified with hotel it mentioned kids not allowed and I immediately contacted Snaptravel to cancel the booking because the hotel didn’t accepted kids. 3. Snaptravel agent confirmed to me that they were taking care of the cancellation and they were going to talk to hotel immediately on the same day. 4. Snaptravel customer care did not contact the hotel on time for cancellation instead contacted the day after original checkin date which is too late and hence the hotel denied cancellation request. All this mess i had to deal with snaptravel customer service team who kept passing me around agents made me wait for a more than a day and then denied me my refund even it was their fault from the start. Never ever will use their website again. SNAPTRAVEL IS DEFINITELY BOUND TO FAIL WITH THE LAME CUSTOMER SERVICE THEY HAVE NOW. I do not agree that you are now putting me as responsible for this and denying my money back. Please do the right thing and refund my money back immediately