Snap Travel is awful!! We booked with them for an upcoming concert, a few days before concert the concert was rescheduled, I called Snap Travel to cancel and they wouldn't cancel, I explained the situation to the rep representative And she kept Telling me the same thing over and over, I asked to speak to a supervisor and she told me they couldn't transfer calls, I told her that was bull and to transfer me or give me the number for corporate she then said a supervisor would call, a little while later a supervisor called I explained what happened and she told me I had to call the hotel and have them give me a letter stating they cancelled the reservation; well apparently Snap Travel doesn't know what they are talking about and srill haven't done anything. They are absolutely terrible and I will not be using them ever again!