My experience with SnapTravel was terrible! It is a scam. Several hours after booking a hotel reservation with SnapTravel, my plans changed and I called to cancel the reservation. I was told I that they couldn't find my reservation and that I had never been charged, so not to worry. But the charge was on my credit card. So I called back several times and got the same response. Then I called the hotel directly and canceled the reservation, but was told that since I paid through SnapTravel, SnapTravel would have to issue the refund. When I called SnapTravel back, they told me that since I canceled through the hotel, they would not give me a refund, even though they had been unable to to cancel through SnapTravel. Next, when I tried SnapTravel's email support, I was told that it was now too late to get a refund. But I had called them to cancel within hours of making the reservation, and they told me that I didn't have a reservation to cancel. When I inquired again by email, they said they were looking into it, but didn't get back to me, and didn't respond to further email inquiries. I would recommend that anybody looking to book a hotel room does it through another site and not SnapTravel. You're taking you're chances with SnapTravel. At least don't expect to be able to cancel, and don't expect any customer support.