Absolutely terrible! I booked accommodation for my partner for when he flew into Brisbane Australia for work. I called the hotel while my partner was on the plane to let them know he would need late check in as his flight was delayed. THE HOTEL HAD NO RECORD OF OUR BOOKING! I then spent 5 hours calling snaptravel customer service and then the hotel trying to work it out. Snaptravel kept ensuring me that I 100% have a booking at the hotel but the hotel was completely booked out. They also kept ensuring me that they DEFINITELY HAVE CALLED THE HOTEL AND SPOKE TO RECEPTION AND CONFIRMED THE BOOKING when the hotel had never spoke to them. After I continued to call snaptravel to try and work it out they started getting rude because according to them “I was calling them to much and needed to wait for them to call me” even though my partner was stranded at the airport at 10pm with no where to go. I then waited hours and they never even bothered to call me with an update. The receptionist at the hotel we were meant to be booked into said they have had this problem multiple times with snaptravel in the past few weeks. They also said snaptravel doesn’t even have a login to their system so there is NO POSSIBLE WAY FOR THEM TO BOOK THE ROOMS IN THE HOTEL!! After I continued to call them to work it out they stated that apparently they had a mapping error and the hotel my partner was booked into was in SPAIN. NOT AUSTRALIA. They then couldn’t understand why I didn’t want to keep my reservation at that hotel, WHICH WAS ON THE OTHER SIDE OF THE WORLD! My partner had to SLEEP ON THE FLOOR IN THE AIRPORT because there was no other hotels available. I then asked for a refund as they were not helping fix the problem at all. I was told that they couldn’t help me with that and I would have to call someone else but wouldn’t give me any details on who I could contact to help. THIS IS A SCAM COMPANY AND ITS ABSOLUTELY TERRIBLE! DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR MONEY TAKEN AND HAVE NO WHERE TO STAY!