I am a 78 year old Airforce Veteran and my wife is a 76 year old breast cancer survivor...we are on a fixed income and have disabilities that require a handicap accessible hotel room. We also still love to travel with our service animals and enjoy everything this amazing country has to offer (food, nature, historic sites, visits with our loving family and friends)...we have often used SnapTravel and always received acceptional service in regards to our needs for disabilities accommodations. Unfortunately, our very first experience with Super Travel after the merge with Snap Travel was a disaster...we requested handicap accessibility (written verification on our email confirmation from Super Travel), but the hotel we booked did not have any handicap accessible rooms available when we arrived. They graciously canceled our reservation in person with no argument, HOWEVER, Super Travel kept all of the fees for 5 nights of stay at the hotel...a total of $492.64. We immediately contacted Super Travel to have our reservation transferred to another hotel in their portfolio that had an available handicap accessible room, but they stated that we were informed in the small print that they were not responsible for any issues once the reservation was confirmed. Did I mention that we are a disabled, retired couple on a fixed income?? Needless to say, we will NEVER use, in good conscience, a travel app that displays such a gross and sociopathic disregard for vulnerable citizens who are still able to enjoy Travel and Leisure. Please take this into consideration when you choose to book with Super Travel. It takes a village to show upper-level management when their bottom-line decisions are unconscionable and a violation of basic human rights! Date of experience: November 05, 2022