DO NOT USE I have previously booked with SnapTravel and had a great experience, but in my first time booking with SuperTravel it has been a complete disaster. Customer service is non-existent. I made a reservation, then once I paid in the fine print of the PDF invoice there was another $78 fee noted. No where on the SuperTravel site was an additional fee noted—not on the hotel listing page, not in the cart, not during checkout. I contacted SuperTravel via their help chat immediately to cancel this reservation as it was not going to be the price advertised and a complete misrepresentation. The chat advised me they are unable to change the fee–it is not the amount of the fee, but the undisclosed fee as a whole I was disputing. I asked for a manager to contact me, who by email gave the same response. I have now tried to contact them over 10 times by email and every email I send gets a response that my case is closed. THIS SITE IS A SCAM. I travel often and am aware of all types of hotel fees, but everything is noted BEFORE you book. Not in the fine print after. DO NOT TRUST THIS SITE.