This website does the Bait and Switch where they post the wrong amount for different hotel fees. Next they will tell you that you are outside your cancellation window when your not even though there policy clearly states you can get a full refund. If you request to speak to a supervisor they do not have any in hand and then you will get an email from some random person. ITS A SCAM!! Do Not Use This Website!! This what they emailed me!! I'm sorry to hear that you're having a problem regarding the parking fee since the hotel is asking you to pay for the parking fee more than the amount you were informed on our website, however the requirement to pay for parking fee is already up to the hotel policy. Please be informed that the hotel has their own policy on the mandatory fees they'll be collecting upon checking in and they can change the amount of it as well and we have no control over that since it's a policy that we cannot intervene. In a situation like this, it's best to communicate and contact the hotel directly for you concern to be acknowledged and be resolved. ​ I do apologize If you now want to cancel the booking because of this trouble. Upon checking here on my end, your reservation is actually well confirmed already and no longer refundable which means that cancelling the booking will not result in a refund. However, I can also suggest you to contact the hotel and ask for approval to cancel your reservation and send us an email at travelhelpdesk@super.com with the written documentation from the hotel stating that they approved to cancel the booking. I do understand that it is not the ideal scenario that you want, but I do hope that you understand that we have a policy that we have to follow. Again, I'm sorry for the trouble, and we appreciate your cooperation throughout this matter. Best regards, Jayson