I did a reservation for a Hotel in Guadalajara Mexico for for three nights, when I arrive at the hotel, they tell me that there is no reservation in my name and also the hotel was completely full, so I contacted Super Travel, by phone. They told me that they were going to help me and that they would solve my problem, looking for me another Hotel, so I waited a few hours in a restaurant. At the time they contact me, they tell me that they cannot contact the hotel and that at the moment they cannot get another hotel. So I told them that if I made a reservation through Expedia they could reimburse me, and in an email I sent them the receipt and they accepted, they commented that in 72 hours they would return the money from Expedia. Two days go by and I receive an email from the Super Travel company, saying: we cannot refund your money since you never arrived at the hotel without checking in. I contacted them again by phone and asked them why they were giving me false statements saying that I had never been to the check-in. So I contacted the Hotel directly and spoke to the person at the reception who had attended me when I wanted to check in. I talked to him and he told me that he was going to send me a letter saying that I was at the hotel and that when I checked my reservation, it did not exist. The Hotel also send the mail to the company Super Travel. To date I have not received my refund and I have sent eight emails and dialed five times by phone and the ineptitude of the staff does not know how to tell me what is happening! They just stole my money!