Unfortunately when I booked with Super Travel it wasn't clear immediately about the 100% non-refundable policy for any reason. Every other booking company I was considering stated that they followed the hotel cancellation policy and I assumed the same for this company. One day after booking I got notice that the rest of my traveling companions had to be placed into another hotel . I asked the hotel if my booking could be cancelled on their end and they responded yes because it was in the cancellation time period, but Super Travel refused to help in any way and said they would cancel the reservation but still charge me for the booking. I asked if they could cancel that booking and then I would use their service to book me in another hotel and again no help. Sadly it is a hard and expensive lesson and I learned it would pay for you to work with companies that have the reputation of working with the customer when unfortunate events happen that may require some flexibility and understanding.