I had made a reservation for my stay through super.com, but when I followed up with the hotel regarding my booking, they informed me that they had not received any reservation from super.com. This led to a prolonged back-and-forth between the hotel and super.com for over a week. Super.com repeatedly assured me that the booking would be confirmed soon and attributed the delay to potential issues with third-party reservation websites they work with. As my trip was intended for business purposes, the hotel eventually provided me with a link to directly pay them the required amount in order to secure my stay and avoid being left without accommodations. So I ended up paying twice for my booking, Despite reaching out to super.com, I have not received any response from them so far. The hotel confirmed that I should be getting a refund from super.com as they haven't received any booking from them! B_9103204