Got a hotel through this site, arrived on a day, reception closed, and left on a street. Contacted customer service, told no refund as by the hotel rules. But nobody informed us that we have to check in before 9 PM, which should be done by super.com Also I was offered insurance for any inconvenience, but when tried to fill out a form no options to give an exact problem, so that company also told us, no refund
1 year ago
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