BEWARE OF BOOKING WITH SUPER.COM—They make you pay in advance and the hotels don’t honor the reservation. I booked a room for July 8-9, 2023 at Cape Rey Carlsbad Beach in Carlsbad CA through Super.com. Upon arrival, I was told by the manager the hotel does not receive the bookings from Super and that this has been communicated to Super on multiple occasions. I was forced to book a room with the hotel on my own at a much higher rate, and at my own expense, even though I had already paid Super for the reservation. I did so at the same hotel. I called customer service and was told I would be reimbursed for the charges 3-5 days by emailing the receipt from the hotel for the charges I incurred. I did so the night my stay ended. After receiving no response, I followed up by email again… only to be told that the “hotel partner” indicated I was a “no show” and I would not be reimbursed (The receipt I provided was for the SAME HOTEL I BOOKED WITH SUPER.COM). I called again and was told that the decision was based upon the “Hilton Orlando” indicating I was a “no show”, a hotel more than 3,000 miles away from the hotel I booked. I have called 4 times over the last week. Each time I was told I would be called back within 45 minutes by someone who could help me. NO ONE HAS EVER CALLED ME! NO ONE HAS REIMBURSED ME!!! Aren’t there laws against charging people for services that are not provided?