DONT USE SUPER.COM. CUSTOMER SERVICE IS A NIGHTMARE!!!!!!! I WOULD RATE IT 0 IF I COULD!! I made a reservation on Thursday. I called the hotel on Friday to alter my reservation. They do not have my reservation. I have been on the phone with a call center in the Philippines 10 times now. They will not transfer you to anyone who can resolve the issue. It's now Sunday. I'm on hold again. I have waited a total of 6 hours 45 mins and waiting trying to resolve this matter. I found an email address for the CEO Hussein. He doesn't return emails either. Funny thing is I paid extra for concierge serve. I can't believe I wasted that money. I also asked about a refund, they said it takes 3-5 days. I need my money back so I can make another reservation. MY ADVICE IS DON'T USE SUPER.COM