Mark S.
I have recently had the most disappointing and frustrating experience with Super.com. My interaction with this company has been characterized by extreme deception and a complete lack of assistance when I encountered an issue with a hotel booking through their "Super Booking Application." I made a reservation for the Ibis Doha hotel (B_11553815) for the dates of October 12th and 13th. However, the confirmation I received indicated entirely different dates - October 19th and 20th. This is not only misleading but could be seen as outright fraudulent. Despite immediately reaching out to their customer service department to address this significant discrepancy, my experience went from bad to worse. Super.com's automated services proved to be completely unhelpful, refusing to correct the glaring mistake. Even when confronted with an issue that was clearly caused by their platform, they insisted on not assisting or making any effort to rectify the situation. What's more, when it became evident that Super.com would do whatever it takes to avoid any contact and refuse to solve any issues that might arise, I took the initiative to report the transaction as fraud to my bank. The lack of response from Super.com left me with no other viable option to protect my interests and financial well-being. This level of unresponsiveness, coupled with their failure to take responsibility for their errors and misleading information, is simply unacceptable. It is an affront to customer trust and confidence. I would strongly advise anyone considering using Super.com to think twice. My experience has been a complete letdown, and I cannot emphasize enough how important it is to be cautious when relying on their services. Their inability or unwillingness to rectify mistakes of this nature is a red flag, and their commitment to customer satisfaction is, at best, questionable. In sum, my experience with Super.com has been marred by deception, a complete lack of assistance, and a failure to take responsibility for a glaring error on their part. I urge anyone considering their services to proceed with extreme caution, as my experience has left me highly dissatisfied and disappointed.
7 months ago
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Super.com has a 4.5 average rating from 5,905 reviews

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