This company is a COMPLETE SCAM!!!!! You would think you're getting a deal and you're really not. I don't know who is in charge but the BBB better look into them. I booked a family vacation with them for my daughter's 6th birthday. My mom who was also supposed to join us on the trip DIED. YUP. SHE DIED. The day before my daughter's birthday. Trip was cancelled immediately. I called them and informed them. I sent all the necessary documents they asked me for. They said they would make the exception due to my mother passing. It's been a month. I've been calling because that money needed to go towards the funeral my siblings and I had to pay for. I told every worker I spoke to the situation and they all said the same thing. They will informed the department in charge of that. So I said okay. Can you transfer me through to that department. The person kept avoiding the question. But I think they are trained to avoid the question because this happened on many occasions. The first 3 or 4 people I spoke to said my refund should be here in 3-5 business days. Call back if you don't receive it. So I called back because I didn't receive it. Then they told me that I had to wait 14 business days. Until they make a decision. Then they said they gotta double check. I will be taking them to court and getting a lawyer because this is crazyyyyyyyyyy. It's been a MONTH!!!! Do not use this company AT ALL. Spend the necessary money you have to for happiness. Because this company ain't it.