HORRID COMPANY, SHAMEFUL. Would not refund a hotel booking when the actual hotel agreed. Could not go due to forces of nature, beyond my control. High winds cancelled the ferries, thus could not get to the hotel. Hotel was good about it when I called there to cancel, and told me to get in touch with super.com as they will refund it as it was no fault of mine due to weather being the cause. I was going to visit my 92 mom in a nursing home for Christmas, and all I asked for was a different booking so I could go, not even a refund, but a refund would work too. They said they would try. I told them the hotel had already told me that they would agree. They later tell me they are sorry but no they can't refund as the hotel won't refund them! Bull. I know that as I spoke to the hotel, told them to go ahead and book my room to another traveller, and I'm sure that they did. I have all the screenshots of the cancellations of the ferries that caused the issue, no help at all from them. Now I cannot visit my mother in the nursing home at Christmas. Shame on this company.