My husband's work plans changed so we needed to modify our reservation by a day of our 2 day stay. I had made sure I booked a refundable rate as I'd wound up paying for a hotel with them another time when our plans changed last minute. I didn't realize the refundable rate still ended 3 days before the date of travel. A lot can change in those 3 days. The hotel had plenty of vacancies and had no problem changing it and said the third party (super travel) would just need to contact them. When I contacted them they just said I was out of luck as it was nonrefundable. First of all, it was refundable but within the 3 day window before the trip. I didn't want a refund, I just wanted to modify the dates and have them contact the hotel. Nope. So we're out $100 and I've learned my lesson. Book directly with the hotel.