I booked a hotel in Mount abu through super.com My booking id is B_12703427 After 12 hours of my booking, i asked your super help agent via chat on your website that my booking is confirmed or not by hotel. Because it didn't show me on hotel bookings result. I said if i go to the hotel at my chak-in time and hotel staff said that your reservation not received or rooms are not available (many times it happens) than what should I do? Then your help chat agent "Ernabelle" said that 'your booking is confirmed in our system, however it is non refundable, we can't do anything'. (It means you collect money for only fake reservations? Collecting money on the name of travel company and do nothing? That is why we pay to you that you got reservations in your system and rest you don't know) Is this what your help chat super agent support your tursted customer? I didn't asked for refund even, it's my anniversary date so i booked it via super.com. and now not getting confirmation from super.com. even he/she didn't tell me that they share my booking details with hotel or not then how hotel reserve rooms for me ?