Do not book with super.com. I will never use them again and have informed everyone I know and will post similar reviews everywhere I can. If I could give 0 stars I would! I booked a hotel 1300km away from me. Drove 16 hrs to be told, sorry, the booking doesn't exist with the hotel. I then contacted super.com through support. They kept me waiting 4 hours whilst they tried to retrieve the booking. So thats a total of 20 hours journey time. Having had no success in retrieving the booking, the support agent offered me a refund and said it will be in my account within 2 days. 2 weeks have passed and they haven't responded to 3 of my emails to the support email address. This is my experience. I feel scammed. I have the email chain supporting the funds should rightfully be returned. Shame this is the case in this day and age. This money has been stolen from me, as no goods or services exchanged and the hotel they supposedly booked had no possible booking. I sat in their accounts department whilst they sifted thousands of bookings to either find super.com or my name and neither existed. They took the money from my account the day before the booking. But the booking was never made by super.com and I had to book direct with another hotel. This is appalling, please pay extra and go with another provider or direct with the hotel.