I have booked a room for 1 NIGHT and was up charged for a free continental breakfast. Apon arriving, the hotel said I WOULD NOT BE RECEIVING MY FREE BREAKFAST AND I NEEDED TO TAKE THIS UP WITH SUPER. I called super up and they didn't bother offering any refund of my money despite the UP CHARGE and told me they would escalate the situation and to wait on updates! It's is now 1 in the morning and I ask for a update and these people have still not resolved this situation. When I asked to be passed through to a manger the employee of super DENIED MY REQUEST! THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. DO NOT, AND I REPEAT DO NOT BOOK WITH SUPER.COM
1 year ago
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