I booked through Super.com expecting a smooth experience, but it turned into a nightmare. Their cancellation policy is deceptive at best. Even though the hotel I booked offered free cancellation, Super.com refused to honor it, hiding behind fine print and blaming third parties. Once they take your money, there’s no getting it back. The customer service is appalling. I reached out multiple times through email and their site — responses were slow, copy-paste answers with no effort to resolve the issue. It’s nearly impossible to get in touch with a real person who can help. They clearly hope you’ll just give up and go away. They advertise low prices, but you pay for it with zero support, zero flexibility, and maximum frustration. I’ll never book with them again, and I strongly urge others to avoid this platform. There are far better and more transparent booking sites out there. Super.com is not worth the risk