WARNING! I booked a hotel room through snap travel this week. I used Snap Travel because they offered the room at the lowest rate. However, when I went to select the room, I noticed that at that rate, there were no refunds. I also noticed that there was another option to pay a higher rate for an upgrade that included free cancelation. I chose that option because I like to be able to cancel if necessary. Well, I became ill a couple of days later, and contacted Snap Travel to cancel my room. They REFUSED to call the hotel & cancel my room. They said that I had to do it myself. I called the hotel and of course they told me that the booking company would have to cancel the room. I sent another message to Snap Travel and told them that I paid the additional fee for the free cancelation option, and the hotel told me that if they called them, they would cancel the room and refund the money to me. Snap Travel STILL refused to help me & cancel the room. I have used online companies many times to make reservations and this is the first time I have had a company flat out refuse to help me with a cancelation, even though I paid more money for the room than they quoted me to have the option to cancel. DON'T USE SNAP TRAVEL UNLESS YOU WANT TO LOSE YOUR MONEY IF YOU NEED TO CANCEL! Use the trusted websites that allow you to can if you need to! Reply DEW · Jan 24, 2020, 12:45 PM · 4 forum posts #126 of 138 · WARNING! I booked a hotel room through snap travel this week. I used Snap Travel because they offered the room at the lowest rate. However, when I went to select the room, I noticed that at that rate, there were no refunds. I also noticed that there was another option to pay a higher rate for an upgrade that included free cancelation. I chose that option because I like to be able to cancel if necessary. Well, I became ill a couple of days later, and contacted Snap Travel to cancel my room. They REFUSED to call the hotel & cancel my room. They said that I had to do it myself. I called the hotel and of course they told me that the booking company would have to cancel the room. I sent another message to Snap Travel and told them that I paid the additional fee for the free cancelation option, and the hotel told me that if they called them, they would cancel the room and refund the money to me. Snap Travel STILL refused to help me & cancel the room. I have used online companies many times to make reservations and this is the first time I have had a company flat out refuse to help me with a cancelation, even though I paid more money for the room than they quoted me to have the option to cancel. DON'T USE SNAP TRAVEL UNLESS YOU WANT TO LOSE YOUR MONEY IF YOU NEED TO CANCEL! Use the trusted websites that allow you to can if you need to!