Let's see your response on this at least Snaptravel, have some guts !!!🤬🤬🤬🤬🤬 I have a reservation with confirmation # B_677614 from 17th March-22nd March. I want to cancel this because of the coronavirus outbreak. My hotel has already canceled my reservation with no penalty but the cancellation is pending from your side Snaptravel I am trying to reach out to Snaptravel for the last 2 days. I do have a recorded call where I connected Alexander from Snaptravel and hotel, Snaptravel took verbal confirmation from Hotel. then on Snaptravel forced the hotel to send an email confirmation on which hotel responded very quickly but no action yet taken by Snaptravel. I am having the same conversation about the cancellation policies/process etc... with no clear actions. I got in contact with Jonalyn, Lorraine, Emmain, Abegail, Mickaela, Rozeinne, Resty and it seems they lack directions, though I have everything done on my end even with the hotel. With this reservation, SnapTravel is forcing me to travel on unsafe conditions and taking advantage of the scenario. I want your quick response about the status of my request with written confirmation of cancellation.