worst company ever .... Snap Travel has refused to cancel my hotel due to corona virus. We called the hotel directly and explained our situation and the hotel is willing to give us a full refund if the reservation is canceled. My husband has stage 4 cancer and we provided the hotel with proper documents form his doctors. I cannot get anyone on the phone and they don not respond to emails. Very frustrating! The hotel has been wonderful and has urged us to do whatever necessary to get the either snap travel or Expedia as apparently snap travel booked through Expedia , so they can refund us our money. I can't get anyone on the phone from either company!