During the COVID outbreak, we were forced to cancel. SnapTravel said they were not able to cancel, yet when I talked to the actual hotel, they were baffled because they did not even see my reservation with Snap and they said they were unfamiliar with them at all. The poor hotel wants me to get my refund, yet SnapTravel is acting like there is nothing they can do and they charged the card. This seems ridiculous.
5 years ago
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