CAUTION SnapTravel is cashing in on the COVID-19 epidemic. I had to cancel my upcoming hotel stay at Holiday Inn. After several weeks, I got an email from SnapTravel, "We did our best to negotiate on your behalf but unfortunately your refund request for booking was rejected by our travel partner. As such, our travel partner charged us for your stay. Therefore, we are not able to provide a refund for this booking." I called the hotel, and was told that the hotel canceled the reservation and DID NOT charge for the stay. SnapTravel (or one of their "partners") is holding on to my payment. Avoid this company at all costs! They are absolute thieves.